German multinational sportswear maker Adidas has launched a new shopping app that is tailored to the customer by learning their preferences, behaviour and interaction across the app.
The app – which is powered by Salesforce’s commerce, marketing, and service clouds – offers consumers access to Adidas’ online store products and provides them with customised recommendations, personalised articles, blog posts, videos, and real-time updates about sports, athletes or products that interest them.
To pay for items on the app, customers can use tap to buy through either Apple Pay or Android Pay, or pay by card. Once a purchase has been made, the customer can track their order, and chat with customer services regarding it.
“The app gets to know the consumer’s sport and style preferences and learns from his or her behaviour and interaction with Adidas across all our digital touch points,” said Joseph Godsey, head of digital brand commerce at Adidas. “The most relevant news stories, articles, blog posts, videos and events announcements are surfaced to engage with the consumer on what they are passionate about. It will take into account preferred sizes and colours and shows availability based on the consumer’s country location.”
The app is currently available to download through both the App Store and Play Store in the US and the UK. Adidas says it plans to roll out the app in more countries through the first half of 2018.
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