Mobility solutions firm Mahindra Comviva has updated its mobiquity Wallet to include an embedded chatbot to assist consumers during their digital payments with their banks.
Initially, mobiquity Wallet 2.4 will provide chatbot based registration and payment services. Mahindra Comviva hopes to expand the services to include context driven interactions, and integrate AI (artificial intelligence).
Mahindra Comviva says that mobiquity Wallet ‘offers a feature-rich digital wallet for consumers and a robust and flexible platform for services providers and their partners’.
Srinivas Nidugondi, SVP and head of mobile financial solutions at Mahindra Comviva, said: “Intelligent payments are the future. Chatbot will make transactions on the digital wallet as simple and seamless as conversing with friends on the social channels, removing complexities in registering for a digital wallet or making payments.
“The millennials are already attuned to using chats for almost everything, thanks to the advent of the likes of Google Assistant. Bots are already being used by futuristic banks to drive automation for backend processes. Our intention is to help them extend that to the consumer touch points as well.”