Virgin Trains

Virgin Trains becomes first company to introduce RCS messaging for customer service

Virgin Trains has partnered with Vodafone and OpenMarket to become the first company in the UK to introduce RCS messaging as a communication channel, and the first firm worldwide to

Virgin Trains

Virgin Trains first to begin selling tickets via Amazon Alexa

Virgin Trains has become the first travel operator in the world to let customers book their tickets using just their voice through Amazon Alexa. The Virgin Trains Alexa skill launched

Virgin Trains

Virgin Trains: Using data and intelligence creates the best customer experience

Making the customer happy, as I expect you all know, is the key to success in any customer-focused business. With the masses of data now available, this is easier than

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