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Tesco Bank expands mobile app functionality to help with lost cards

Tim Maytom


Tesco Bank has rolled out a new feature for its mobile banking app, making it easier for customers to report their card lost or stolen. With over 300,000 customers contacting the bank over the last year to report their card missing, the new feature will ensure that cards aren’t used for unauthorised transactions while keeping the account active.

The feature also enables customers who subsequently find their card again to easily unblock it via the app, or to cancel the card completely and order a replacement if they need to.

“We want to make banking as easy as possible for customers,” said Grant Bourbousson, digital director of Tesco Bank. “Millions of credit card customers across the UK contact their bank each ear to report a lost card only to find it again.

“By allowing our credit card customers to block their card with just the tap of a button on their phone, this new feature takes the hassle and stress out of those occasions when you think you’ve lost your card, only to find it a little later. It is just another example of the innovative new features we are delivering to help customers manage their money using our mobile banking app.”

The Tesco Bank app also offers users quick access to account balances without having to go through a full login, fingerprint access with Touch ID or Android Fingerprint, in-app credit limit adjustment and spending management tools.

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