Accanto Systems, which specialises in Customer Service Assurance (CSA) solutions for converged networks, has launched two new CSA applications based on its award-winning Mobile X-Ray product.

The first application delivers key functionality needed by Service Operating Centers (SOCs) to monitor, problem-solve and perform root-cause analysis on their mobile and converged networks. It provides SOC management dashboards that give quick insights into traffic volume, service performance and customer experience. Thresholds and alert violations can be followed with problem-solving views of worst areas, worst cells and problematic/affected customers. Further drilldown screens allow for root-cause analysis around services, device and location issues with easy-to-read reports that can be used by both operations and customer care.

The second application focuses on customer data throughput. It enables operators to analyze service performance by subscription type to ensure that high-valued customers are receiving the expected throughput they have been promised. The implementation yields new insights that show service providers throughput based on areas, services, products and customer groups for complex converged networks. Accanto says that early deployment of the application has resulted in significant improvements in the visibility and root-cause analysis of many high-valued services, with a concurrent rise in customer satisfaction.

Accanto Systems’ X-Ray applications are part of the Accanto iCSA system, a monitoring and troubleshooting solution designed to give service providers a more accurate, customer-centric view of its network and services. The iCSA System is composed of Accanto’s Traffic Analysis and Monitoring System (TAMS), its X-Ray application modules, and its recently-introduced Pantera probes and analyzers.

“We have been successfully selling intelligent Customer Service Assurance (iCSA) solutions for several years now,” says Accanto Systems CEO, Michele Campriani. “We have especially done well at innovating new service assurance solutions that better address the customer experience and churn issues operators are now facing. By continuing to roll out new applications like these on our flexible but powerful iCSA platform, we have made great progress in delivering superior value to our customers and gaining new ground against our competitors.”