Amazon has apologised to customers after a glitch in its fulfilment systems resulted in several customers who had ordered a Nintendo Switch in the Black Friday sales receiving items ranging from a microphone to an electric toothbrush.
A report in The Mirror reveals that other customers waiting eagerly for their Switch to arrive were disappointed to receive a tambourine; a copy of David Walliam’s latest book, The Beast of Buckingham Palace; a laptop fan cooler; a pack of AA Duracell batteries and a box of washing powder; a ream of paper; a facial hair trimmer; a bed sheet; photopolymer resin; and a box of dog food and washing up liquid.
The customer who received the dog food, Jenny Breeden from Crawley, West Sussex, reported the error to Amazon, who agreed to send her a Switch, but the next time, her package contained a packet of air freshener.
To compound matters, Amazon has told the customers it will issue a full refund of the Black Friday price, meaning that if the disappointed customers still want the console, they will have to pay full price for it.
A spokesman for Amazon told The Mirror: "We're really sorry about that and are investigating exactly what's happened. We're reaching out to every customer who's had a problem and made us aware so we can put it right. Anyone who has had an issue with any order can contact our customer services team for help."