Canadian telco TELUS has selected mobile device management (MDM) company Mformation Technologies Inc. to supply technology to assist it in providing seamless device management capabilities to its CDMA mobile subscribers.
TELUS will use Mformations technology to remotely configure, diagnose, update and manage CDMA feature phones and smart devices throughout all phases of their lifecycle. This will help ensure that TELUSs CDMA customers can make the most of its innovative technologies and networks, advanced mobile devices, and mobile data services.
TELUS will enhance the end-user experience with the real-time control and over-the-air capabilities that Mformations solution provides. In addition, Mformation will contribute to TELUSs industry-leading customer support to its wireless subscribers through the diagnostic capabilities of Mformation Service Manager, which is designed to be forward-compatible with the next-generation of wireless technologies, and which received the 2007 GSM Associations award for Best Service Delivery Platform at this years 3GSM World Congress in Barcelona.
TELUS selected Mformation to serve its nationwide CDMA customers because of the companys industry-leading integrated device management solution, and its proven ability to help mobile operators deliver innovative new services.
Mformation Service Manager will be a core technology component to provision, support and remotely manage business and consumer devices for our mobile subscribers says Zouheir Mansourati, TELUS Vice-president of Technology Strategy. TELUSs strategic intent is to unleash the power of wireless technology to deliver the best mobile solutions to Canadians wherever they are.
Mformation CEO Mark Edwards adds:
We are excited to be working with TELUS, an industry leader in wireless communications, to deliver a comprehensive device management solution – from initial device configuration to diagnostics, maintenance and software management – that will be fully integrated throughout TELUS mobile network. Mformation Service Manager puts the operator in control, enabling management of mobile services throughout their lifecycle, ensuring satisfied customers, growing revenues and increasing profits.
The mobile operator-centric mobile device management market continues to take off, especially in North America over the last 12 months, says Stephen Drake, Program Director, Mobile Enterprise with IDC. Successful suppliers of mobile operator-centric mobile device management solutions continue to demonstrate to their customers more robust control and management throughout the mobile device lifecycle and to deliver benefits including increased cost savings, enhanced customer service and value-added platforms for next-generation revenue-generating applications.”