Cell-C Brief for Mformation

South African mobile operator Cell-C is to use Mformations Service Manager device management suite to remotely manage its device portfolio, and will benefit from real-time control over devices. The solution is integrated with HPs Automatic Device Detection (ADD) software and will allow Cell-C to remotely detect and configure phones and devices throughout all phases of their life, allowing the operator to use next-generation wireless technology profitably.
At Cell-C, we pride ourselves on our ability to meet our customers demands and offer them a  satisfactory customer experience says Cell-C Acting Head of Customer Experience Management, Steve Bailey. The Mformation Service Manager suite will allow us to support improved service levels for our customers. Services are becoming increasingly complex, which means that sophisticated automated, or Over-The-Air, management capabilities are critical to a leading edge customer support strategy. Being able to seamlessly set up services and resolve faults is a key component of improving our customers experience
Mformations CEO Mark Edwards adds:
We are excited to be working with Cell-C to support them in realising the highest levels of customer satisfaction, and by accelerating the deployment of new mobile devices and data services. At the same time, this heightened service provision will allow Cell-C to increase revenues and profits. Cell-C is a forerunner of innovation within the South African mobile market, and as such, the company realises the importance of making a step-change in their customer support.  We look forward to supporting them in realising this strategy.Cell-CV Brief for Mformation