Making Science

Luxury aparthotel CitySuites introduces contactless concierge

Tyrone Stewart


CitySuites, the only luxury aparthotel in Manchester, has introduced contactless check-in to remove the need for guests to go through the typical arrival process in the COVID-19 world we’re living in.

The feature, developed by the Absurd digital agency, enables guests to input all their information prior to arrival and simply verify their identity using their smartphone when they enter the building.

“We’re working with CitySuites to continually evolve their digital capabilities and end-to-end service design. This latest launch will not only benefit the guest experience with a quicker check-in process but it minimises contact time, enabling customers and staff to stay safe, while complying with social distancing measures,” said Oliver Bailey, Co-founder of Absurd.

“We’ve designed and built the technology for CitySuites, rather than bolt on third party software, to enable the service to go beyond just accelerating online check-in. It will facilitate ongoing communication with guests and more personalised marketing.”

The introduction of contactless check-in follows the launch of a bespoke online process for longer term guest bookings and the opening of CitySuites’ Embankment Kitchen restaurant site.