IIR Telecoms is to stage a 4-day conference entitled Telecoms Loyalty & Churn 2009 from 6 9 July 2009, at the Kempinski Hotel Bristol in Berlin. The event kicks off with a pre-conference workshop on 6 July, followed by three days of presentations and debates.
Building on over 10 years experience, this years event conference features more operator case studies than ever before. Leading experts from fixed and mobile operators will be sharing strategies they have implemented to ensure an increase in customer loyalty and an essential decrease in customer churn. Looking at how to design an effective and differentiated loyalty programme to how to provide an improved customer service, IIR says the conference will provide delegates with an in-depth understanding of how to optimise the cost-efficiency of their reward schemes and retain their most valuable customers.
You can find more information about the event, and register to attend, here.