Randwick Council in Australia has launched a community text service, with the help of mobile agency, Dialogue Communications. The service provides local residents with information on Council services, ranging from playing field status, local road works and events, instantaneously via the web or SMS. Residents can also report issues, such as potholes and illegally dumped rubbish, to the Council by sending a text.
Using Dialogues Mobile Applications Portal (M.A.P) authorities are able to create different mobile campaigns quickly and easily to keep local residents informed about whats happening in their area.
Our mobile applications allow authorities and institutions to quickly and easily communicate with their communities, whether it be residents or commuters, says
Dialogue CEO, Hugh Spear. The other advantage is that the portal can be set up quickly, so changes can be made by the authorities without a large investment of time or money.
Dialogue is currently providing community text services to more than 40 Councils and Police Forces in the UK. Customers include the Hampshire Constabulary, which is using Dialogue to enable the deaf and speech impaired to report emergencies via text messaging; East Riding of Yorkshire Council, for the reporting of benefit fraud; and East Dunbartonshire, for Youth Community services.