Felltech has announced the launch of its OutboxSMS SMS Gateway server. A rack mounted appliance that sits inside the firewall, OutboxSMS enables organisations to use SMS as a means of communicating with customers, employees and partners, by integrating SMS with existing email communications.
By connecting to a LAN, OutboxSMS enables individuals inside businesses to send text messages by email so that time sensitive, urgent, confidential or other types of alerts and messages can be sent to customers, key workers or wider distribution lists. The system also allows replies to text messages it sends to be routed back to the senders email, so that these can be noted and correspondence continued by text or phone. Because OutboxSMS operates from inside the firewall, says Felltech,  it provides better security and control, as well as reduced running costs, compared to using an SMS service provider.
OutboxSMS has a point-and-click administration screen, which allows easy configuration of the message routing tables. Messages are routed according to the rules in the routing tables, which control how incoming messages are matched, and what is sent out in the outgoing message. With a powerful message routing system, incoming messages are matched by mobile number, email, or matching text in the subject or body of a text or email message. Once a message has been matched, either the original message can be sent out, or a template message can be sent. When email-to-SMS messages are sent, a record of the message is stored in OutboxSMS so that when the SMS recipient replies, the reply message is sent back to the sender's email address.