Haitian mobile operator Voilà is upgrading and expanding its Business Support System (BSS) solution and text messaging (SMS) capabilities with the Comverse ONE Billing and Active Customer Management solution, extending a partnership with Comverse that began in 2003. As part of the BSS project, Voilà will also replace its existing Comverse text messaging capabilities with the upgraded Comverse HUB Short Messaging Solution Centre (SMSC) and Messaging Gateway. 

“This is a significant upgrade to our network, which will benefit all of our Voilà customers with new features and functionality,” says Edgar Geidan, vice president, engineering and operations for Trilogy International Partners, Voilà’s parent company.

Haiti has seen a surge in text messaging activity since the earthquake that struck the country earlier this year, driven by the various support organisations on the ground in Haiti using SMS for mass communications.

“Our powerful portfolio will enable Voilà to launch innovative services in a short time to market, and to retain the subscriber all along the lifecycle with better customer management,” says Comverse president of global sales, Dror Bin.