Parcel delivery company Hermes has enlisted IMImobile, a cloud communications software and solutions provider, to help implement its new parcel notifications strategy.
Hermes will utilise IMImobile’s enterprise cloud communications platform, IMIconnect, to power delivery notifications. Currently, customer journeys built in IMIconnect include returns management and geofencing, which provides customers with the ability to track their driver and add a ‘SafePlace’ photo.
“IMImobile has been instrumental in helping to deliver our ‘Digital Futures’ programme that prioritises customer experience through investment in innovation and technology,” said Chris Ashworth, chief information officer at Hermes. “IMIconnect has seamlessly integrated with our existing systems and enabled us to enhance parcel notifications and tracking for our retail clients and their customers. We see technology as the biggest differentiator in our industry and digital transformation will be crucial to helping us stand out in a competitive landscape.”
Jay Patel, chief executive at IMImobile, added: “We are delighted to be working with Hermes, one of the UK’s leading parcel delivery companies, to support its award winning ‘Digital Futures’ programme. Our scalable enterprise CPaaS platform, IMIconnect, has enabled Hermes to rapidly deliver innovative new customer journeys to power millions of parcel notifications. We are excited about the prospect of working with Hermes on future initiatives.”