InnoPath Software, which specializes in over-the-air customer care, has joined the Symbian Foundation. The company says it wants to help increase the supportability of the platform and enhance the end user experience by bringing to the foundation its commercial experience with over-the-air support and updates. Its contributions will build upon and enhance the platforms existing DM (Device Management) capabilities to quickly adapt to mobile operator care initiatives.
InnoPaths deep understanding of the Symbian platform is manifested in two currently available OMA-DM client solutions. The first is a post-load Smart Client extension for Symbian Smartphones, permitting operators to enhance the manageability of devices already in the field.
The second is a fully OMA-DM compliant pre-load client that includes the InnoPath Device Update Agent, enabling firmware updates which enhance functionality, and reduce device time to market, or address usability or security issues.
The companys ActiveCare server also supports a rich set of end-to-end functionality with open market handsets that have integrated the existing Symbian OMA-DM client. This includes Mobile Check, Mobile Check and Correct, Mobile Lock and Wipe, Mobile Update, and Mobile Software Management.
Our experience in working with both operators and device manufacturers will bring to the foundation real-world experience in further equipping the platform with compelling over-the-air frontline care capabilities, says Innopath Vice President of Marketing, David Ginsburg. 
