InnoPath Software, which specializes in Mobile Device Management, has announced the launch of its next-generation solution, ActiveCare. InnoPath says that ActiveCare represents a transition from point products with limited applicability, to complete solutions, and provides operators with an active connection between the subscribers phone and frontline care. This reduces call handling times, increases first-call problem resolution, lowers operational expenses, and reduces churn, by enhancing the end-user experience.
ActiveCare is applicable to both featurephones and Smartphones using the InnoPath Smart Client, or native clients installed on the phone at the factory. The solution builds upon the companys five years of experience in delivering MDM server and client products to Tier 1 operators and handset manufacturers.
InnoPath will be demonstrating its complete product line at the upcoming Mobile World Congress in Barcelona. The company is also offering a series of MDM ROI workshops, where operators can see for themselves the financial savings possible with MDM.
In the current climate, being able to offer a solution that is immediately deployable, reduces churn and is capable of generating concrete returns on the investment is critical within the MDM space, says Stephen Drake, Program VP, Mobility & Telecom at IDC. Successful suppliers of MDM solutions should seek to tie MDM to one of the few remaining strategic differentiators available to the Tier1 operator by addressing the operators single largest operational expense – customer care.
The InnoPath ActiveCare product line includes the InnoPath Server; the Smart Client, an OMA-DM standards-based client that can be loaded at the factory or pushed to handsets already in the field; the ActiveCare Agent, a SmartClient enabler, which builds on OMA-DM standards to accelerate MDM deployment with a Standards+ solution that fills gaps in current, existing standards; and the ActiveCare Portal, a simplified, easy-to-use, web-based front-end for the InnoPath Server, which helps front-line care personnel to quickly and effectively troubleshoot phone problems, shortening call times and facilitating first time problem resolution.
ActiveCare provides the mobile network operator with six key management components. Mobile Check pulses the phone for hardware and software settings, while Mobile Check and Correct pulls application settings from the phone, compares them to expected baseline settings, and pushes out corrections. Mobile Config pushes application configurations to the phone. Mobile Lock and Wipe locks and/or wipes lost or stolen phones. Mobile Update pushes updated firmware images or OS patches to the phone over the air. And Mobile Device Control configures hardware on the device, such as wi-fi or Bluetooth settings.
InnoPath has built upon its operator and handset vendor experience to deliver an end-to-end solution that meets the critical customer care needs of operators globally, says InnoPath Vice President of Marketing, David Ginsburg. We are well into the deployment of ActiveCare across a number of our Tier-1 operator customers globally.
Theres more information on the demos and workshops in Barcelona here.