Comverse, which supplies software and systems enabling network-based, multimedia-enhanced communication and billing services, has revealed that Kyivstar, the largest mobile operator in Ukraine with more than 23 million subscribers, has successfully launched two services, Who Called? and Notify Me, from the Comverse Total Call Completion Suite. Comverse says the ew tools that these services give to the called and calling parties can significantly increase the call completion rate in the network. This marks the largest European deployment to date of the Comverse Notify Me solution for callers.
Who Called delivers information about missed calls that the handset does not report, ensuring that the called party never misses the opportunity to know about all calls missed while unreachable, due to the handset being switched off, the battery being dead, or the handset being out of service range. Notify Me provides a better customer experience for the caller, sending an SMS the moment that the person they are trying to call becomes reachable. Without having to redial repeatedly until the call can go through, the caller now is assured of the ability to connect with the desired party at the soonest possible moment with a single click. Both services provide extra value to users and pave the way to a higher rate of call completion for the service provider. The suites next-generation platform is based on the Comverse InSight Open Services Environment.
We launched these Comverse Total Call Completion Suite services because every call is important to us and we want our users to consistently benefit from the best experience possible, says Alexey Kireev, Head of the Product Development Department at Kyivstar. Both parties receive key information about missed calls that empowers them with new capabilities that lead to the calls completion. This improvement of service is one of the ways that we enrich peoples everyday lives by enabling them to communicate more freely and more effectively.