LogMeIn Rescue Rolls Out on Android

Troubleshooting and remote diagnostics specialist LogMeIn is rolling out its LogMeIn Rescue service for Android smartphones and tablets. The company confirms that a major North American operator and two leading Android device manufacturers have already signed up to provide the on-demand support features and to pre-deploy Rescue on select mobile devices and tablets, with commercial availability scheduled for the first half of 2011.

Two versions are available: an operator/OEM version, which enables operators to remotely control customer devices directly from their own computers, and a business version, designed for IT departments in companies, allowing them to troubleshoot fellow employees’ Android devices. Both versions include a diagnostic dashboard that displays information regarding the device, as well as granting the ability to transfer files and conduct real-time chat between the technician and the end user’s device. Remote control capabilities will initially be available only on the operator/OEM version.

The Rescue solution is already available for iPhone, iPad, BlackBerry, Symbian and Windows Mobile device users, and is used by mobile operators such as Orange, Telstra, Telus and Telenor, among others. “Mobile operators and device manufacturers want to make sure their customers have the absolute best experience with their Android smartphones and tablets, and good, fast support is a critical part of keeping those customers happy,” says Lee Weiner, vice president, Support Products at LogMeIn. “By working closely with our mobile and OEM customers, weve created a new version of LogMeIn Rescue that is now shipping on many of today’s most popular tablets and smartphones to provide Android users with a highly efficient customer support experience.”