Metro Bank Selects Temenos

Metro Bank, the UK’s latest high street bank, is to deploy ARC Mobile, the secure and user-friendly mobile banking solution from Temenos. The bank will deploy ARC Mobile towards the end of the year.

In developed banking markets, says Temenos, the increase in smartphone adoption, coupled with today’s technology-savvy consumer, is driving the need for banks to offer superior mobile banking services. In addition, there is a whole range of services, such as real-time fraud alerts, that are either better or uniquely served through a handset.

Using ARC Mobile, which supports all smartphone platforms, Temenos says that Metro Bank can deliver a larger set of convenient products and services including alerts, interactive enquiries and payments, enabling customers to access the bank via a secure mobile channel, whenever and however they choose.

“ARC Mobile will give us a flexible, secure mobile solution, so we can extend our services and put  Metro Bank securely and conveniently in the pocket of each and every customer,” says Metro Bank chief operations officer, Aisling Kane. “It will allow us to build on our market differentiation through exemplary, simple self-service and exciting new areas including payments.

“Temenos’ support of the latest range of smartphone handsets was a key factor in our decision to select ARC Mobile; we need a solution that will evolve with the mobile phone market in order to fully utilise this channel and deliver best in class services for our customers today, tomorrow and in the future.”
Phil Sorrell, Director of Mobile Banking for Temenos, adds: “MetroBank’s selection of ARC Mobile illustrates that the platform’s versatile smartphone support is as big a requirement in the developed world to address consumer demand for convenience and versatility, as those in the emerging markets who value its simplicity and security.

“ARC Mobile now has major presence on four continents, and our focus on the needs of our clients and their customers has enabled us to create a market-leading product that allows banks to differentiate themselves via the mobile channel wherever they are.”