MyBucks, a Frankfurt-listed FinTech, has launched TESS, a proprietary chatbot designed to revolutionise how visitors navigate, engage and interact with its corporate website – corporate.mybucks.com.

“TESS is a ground-breaking conversational AI system developed from first principlescin the MyBucks AI and Innovation Lab,” said MyBucks executive Chairman, Dave van Niekerk. “It’s capable of navigating a website, answering questions and directing you to an appropriate section within its pages most relevant to your question.

“Capable of receiving commands through speech recognition and answering questions through text-to-speech in 10 languages, it is, to our knowledge, one of the first examples of a conversational AI system using text or speech to control and navigate a corporate website, as opposed to the traditional graphical user interface approach.”

Using TESS, visitors can access abridged income statements, balance sheets and ratios. She can also refer visitors to relevant financial information, and answer specific questions such as: ‘Who is MyBucks? or ‘How many countries does MyBucks operate in?’ as well as more generic questions around FinTech and business.

TESS can be configured for multiple-use cases. The system contains its own scripting language to easily configure new tasks and a context management engine that allows the system to keep track of the context of a conversation. Other capabilities include entity recognition, slot filling, intent classification and the ability to connect and interact with other information systems.
The chatbot has trained with thousands of news articles and text sources to gain an understanding of language. She speaks 10 languages currently and has the capacity to learn more.