MASTERCLASSING

Narvar and Walgreens create Concierge service for convenient pick-up and returns

Alyssa Clementi

Narvar, an online customer experience platform, has partnered with Walgreens to offer consumers 8,000 locations to pick-up or drop-off returns, as long as that Walgreens offers FedEx OnSite services. Narvar Concierge will also be available at select Nordstrom stores, beginning with locations in Los Angeles, which is the chain's most popular market.

"Customers are continuing to redefine value and convenience, and this is another way in which we can provide a differentiated retail experience, by offering more simple and time-saving solutions," said Alex Gourlay, Co-COO of Walgreens Boots Alliance, Inc. and president of Walgreens. "We're leveraging new and different platforms as well as our expansive footprint to bring more services closer to our customers while giving our partners greater reach and access in communities across the U.S."

Currently, Narvar serves over 600 retailers, including Sephora, Patagonia, Levi’s, Bose, Warby Parker, Home Depot, and L’Oreal. Using Narvar, these brands can track customer purchases, offer consumers communication and engagement, and relay customer service.

"In order to compete today, retailers need to integrate themselves within the consumer's busy lifestyle, and not the other way around," said Amit Sharma, founder and CEO, Narvar. "While our brand partners have invested in excellent online experiences, uniting their e-commerce strategy with their brick-and-mortar strategy is still a challenge—this is where Narvar Concierge will make a difference. Ultimately, flexibility and memorable experiences will win the consumer's heart and mind."