Zain Kuwait has upgraded its prepaid customer system to Nokia Siemens Networks (NSN) charge@once select system.
Zain is Kuwaits largest communications service provider (CSP) with approximately 1.7 million subscribers. It is the first CSP in the world to go live with the latest release of NSNs charge@once select solution. According to NSN, charge@once will enable Zain to easily adopt its offering to differentiate itself from the competition with attractive services, tariffs and promotions, resulting in reduced churn and therefore protecting the companys investment in acquiring new customers.
As 70% of our customers are prepaid, our revenue is closely tied to their satisfaction, says Zain Kuwait CEO, Barrak Al-Sabeeh. In order to serve them even better, we selected the Nokia Siemens Networks prepaid solution as it allows us to quickly and flexibly respond to changing customer needs and focus our offering on customer preferences.
NSN creates OSS/BSS multi-vendor software solutions for charging, service management and network management to improve operators business performance. The companys charging and care solutions are currently used by more than 250 operators worldwide. Zain and Nokia Siemens Networks are in the process of implementing similar projects for other Zain affiliates.