Speech solutions company Nuance Communications has launched Nuance Voicemail to Text, a voicemail transcription service that delivers high-quality readable messages to mobile devices. Offered through network operators, the service uses Nuances speech recognition and transcription workflow solutions to convert voicemails left on any voicemail box into text. Transcribed messages are sent to users as SMS or email messages.
Nuance Voicemail to Text allows users to read voicemail messages rather than simply listen to them, introducing the opportunity to access and organise voicemails. Because the messages are transcribed, users dont have to worry about writing down or losing information while driving or out and about. Messages can be saved, edited, forwarded, indexed in an archive and retrieved anytime, anywhere.
The service is based on Nuances popular Dragon NaturallySpeaking
speech recognition technology, which is backed by more than 200 patents
and patent applications worldwide and has been used by millions of
users over the last 10 years.
The system is integrated with any standard voicemail system, so callers
can simply leave a message on a voicemail system thats Nuance-enabled,
and the message is transcribed to text and sent back to the voicemail
platform. Transcribed messages are delivered to users through any
messaging medium.
Converting voicemail to text is a powerful and simple concept, but implementing a highly scalable, semi-automated service is far more complex and requires highly accurate speech recognition technology that takes decades to develop,” says Steve Chambers, President of the Mobile and Consumer Services division at Nuance. The Nuance Voicemail to Text Service integrates speech technology with over 3,000 Nuance transcriptionists, hosted in a Nuance-owned facility, with proven security, scalability, and reliability.”