OTRS, which provides open-source Help Desk and ITIL-compatible IT Service Management (ITSM) solutions, has announced the release of its free iPhone and iPad app for mobile service management, empowering mobile workers to input service ticket information on the go. The company says the new app changes the way businesses deliver support and services to their customers by providing 24/7 mobile access, without the need for a desktop or laptop.
“Highly responsive customer service is pivotal in retaining customers and growing a business, so the efficiency with which help is delivered becomes a key competitive differentiator,” says Paul Salazar, GM of OTRS N. America. “We are excited to offer our new iPhone app that enables the management of customer service information 24/7, from anywhere in the world. We are equally proud to enable users to download the application free of charge, to connect to our open source software. At OTRS, we believe in freedom of choice, freedom from vendor lock-in, and the freedom of open source.”
The OTRS iPhone app is available now for free download and deployment from the
Apple’s App Store. OTRS is a service management platform for Help Desk and IT Service Management (ITSM). It is distributed free of charge under an open source license, and is used by support organizations, customer service teams and IT departments worldwide. The company provides professional and managed services to enable customers to quickly and reliably deploy OTRS, including Subscription Support services.