Summits Yellow

Plex to kill off its cloud service

Tyrone Stewart

PlexMedia player app Plex has decided that it will shut down its cloud service due to a series of technical issues and concerns around cost.

The Plex Cloud service had already been in maintenance mode for a few months. Back in February, the company said it had disabled server creation for new users of its cloud service in order to evaluate its long-term plan for the service amid issues surrounding performance, quality, and overall user experience.

“We’ve made the difficult decision to shut down the Plex Cloud service on 30 November 2018,” said Plex on its support page. “As you may know, we haven’t allowed any new Plex Cloud servers since February of this year, and since then we’ve been actively working on ways to address various issues while keeping costs under control. We hold ourselves to a high standard, and unfortunately, after a lot of investigation and thought, we haven’t found a solution capable of delivering a truly first class Plex experience to Plex Cloud users at a reasonable cost.

Plex launched its cloud service back in 2016. Initially, Plex Cloud only supported Amazon Drive, but it soon after added support for Dropbox, Google Drive, and OneDrive. In the end, however, Plex faced too many technical issues in trying to handle the integrations.

 “While we are super bummed about the impact this will have on our happy Cloud users, ending support for it will allow us to focus on improving core functionality, adding new features and content, and delivering on our mission to provide a world-class product that we can all rely on and enjoy,” the company said.