Mobile Internet connectivity company Tweakker and Mobile Virtual network Enabler (MVNE) Sisteer have announced a partnership that they say will enable Sisteer’s 30 MVNO customers in global markets to better drive data usage and revenues and slash the cost of customer care by up to 95 per cent. The partnership completes Sisteer’s service portfolio and enables the MVNE to address new markets such as M2M (machine-to-machine) to fuel further international growth.

Sisteer is a French company and was founded in 2002. Based in Paris, it has wholly-owned subsidiaries in Brazil, Morocco and Hong-King and is now one of Europe’s top tier MVNEs. Last week, the company announced a new contract with network operator TIM of Brazil.

Tweakker’s over-the-air (OTA) connectivity service supports more than 2,400 mobile models across 129 brands. The company claims to have the largest library of mobile phone settings and guides in the world and is adding more settings every month as new handsets are released. Tweakker says that one of the key benefits of using its OTA service is that MVNOs can eliminate the rising costs of call centre support and introduce anytime-anywhere, web-based customer care instead.

“MVNOs need to help mobile users to access the mobile internet in order to improve the customer experience, reduce customer care costs and enhance data service ARPU,” says Sisteer CEO Alain Bureau. “We are deeply impressed by the simplicity and efficiency of Tweakker’s service and our new partner’s ability to enhance it with SIM or embedded application solutions.”