Roaming specialist Starhome is unbundling its managed service offering to allow mobile operators to select a combination of managed services most suited to their needs. Starhome says it is currently the only roaming solutions provider to offer managed services. The company uses its high-capacity,global, redundant IP network to monitor global services, as well as hardware, software and roaming traffic at the operator site.

Starhome’s new service offering covers a range of managed services, including:

• Monitoring – An integrated worldwide monitoring system that comprises visual and graphical status display, events, alarms, analysis of CDRs and counters, weekly analysis of traffic and revenue assurance analysis reports.
• Roaming Information Updates – A dedicated team and an automated solution that updates the operator’s database with essential information to maximize Starhome services.
• Quality of Service (QoS) and Revenue Assurance – A dedicated team using the QoS tool, designed by Starhome, monitors the service level for each Starhome solution, including service contribution to the operator, traffic figure reports and irregular behaviour patterns.
• Provisioning – Fully pre-configured and updated databases for quick deployment, relieving the operator of responsibility for creating and maintaining time consuming and complex up-to-date roaming- and service-related databases.

“Starhome’s managed services are the keys to providing high-value, cutting-edge services that are essential for mission-critical operations,” says Nir Zohar, Starhome’s VP of Customer service and support. Our managed service reduces the total cost of ownership by offering one back-office solution for several services and ensures single integration of multiple network elements and protocols.”