The State of New Jersey has launched a COVID-19 online information hub. The hub, at covid19.nj.gov, developed by Yext, uses natural language processing (NLP) to understand the questions people ask about the coronavirus, then delivers answers using data collected from multiple NJ state agencies; federal resources such as the Centers for Disease Control and Prevention (CDC); and the Federation of American Scientists’ ‘Ask a Scientist’ interactive tool.
“Ensuring people have the right information during this pandemic can help save lives, it’s really as simple as that,” said Wendi Sturgis, EMEA CEO at Yext. “Unfortunately, misinformation is rife and can have dire consequences, particularly during difficult times like these. Providing accurate and timely information is therefore critical in the fight against the COVID-19 pandemic. We want to be able to replicate the great work done in the State of New Jersey across the UK and elsewhere, and we’re committed to supporting everyone during this unprecedented time.”
As part of Yext’s commitment to helping government agencies and businesses provide verified information during the COVID-19 pandemic, the company is offering its Yext Answers product for free for 90 days. The trial includes Yext’s COVID-19 Knowledge Graph plug-in, which adds Frequently Asked Questions about coronavirus sourced directly from the CDC to a website’s search experience.