A Glasgow office premises and virtual office company has employed the services of SMS specialists Text Messaging Centre to provide a system for communicating with its clients. 

Park Lane House offers office space, secretarial, and remote working services to its clients, and the new text messaging service allows the company to communicate important messages to its customers. The service is designed both for housekeeping messages – such as offering clients special offers and informing them of new services or service updates – and to inform remote workers of missed calls and messages.

Mandy Gardner, office manager at Park Lane House, says: “At the click of a button we are now able to communicate messages to our customers in seconds. This has allowed us to speed up our internal processes, reducing time-spent manually contacting our customers to pass on messages via the telephone … Our customers vary from start-ups to large enterprise organisations all of whom are routing incoming calls to us when theyre on-the-road. SMS is therefore integral to Park Lane House offering an immediate, direct and easy communication service that meets the needs of those clients.”

Gardner says the new service is ideal for the modern workplace. “Our clients customers also benefit from the assurance that someone will always answer their call, rather than encountering the frustration of continually being diverted to a voicemail,” she says. “Through TMC we are able to offer a more personalised approach in a 24/7 always-on society requiring immediate interaction, especially in business.”