Vodafone UK has signed up LogMeIn Rescue to offer remote support to its customers. 

Designed for mobile operators, customer care organisations and IT helpdesks, LogMeIn Rescue provides a web-based tool for remotely supporting tablets, smartphones, and computers running iOS, Android, BlackBerry, Symbian, Windows, Windows Mobile, and Mac OS X. 

Vodafone UK will implement the software in its new technical support service, the Vodafone Tech Team. This will be a team of 500 agents available to provide technical support to Vodafone mobile customers with smartphone and mobile phone issues either in store, over the phone or online.

Vodafone UK adopted LogMeIns Rescue service to provide remote support for those who are having PC-related troubles, for instance with synchronising music and video to their phones. Rescue enables a Vodafone Tech Team member to take control of a customers computer or mobile device over the web and remotely solve problems.

Earlier this week, LogMeIn launched a new version of the Rescue support suite which introduced mobile device configuration capabilities to quickly troubleshoot and secure smart devices in the field. The new version of Rescue is aimed at helping both enterprises and operators provide remote support for the growing number of tablets and smartphones in the workplace.

The new release added the ability to remotely configure iOS and Android connectivity settings, including wi-fi network setup and Access Point Name (APN) settings. It also added the ability to remotely configure device permissions and push device pass code settings for iPhones and iPads.

“The new Rescue release was designed with direct input from some of the worlds largest operators and mobile device OEMs and has been successfully tested by thousands of customer care organisations and IT helpdesks,” says Lee Weiner, LogMeIns VP of support products. “While specific conditions vary across these audiences, all of them are looking to empower their teams to quickly support a growing number of people carrying increasingly sophisticated devices. The result is a release that simplifies support for iOS and Android devices, and makes it easier for helpdesk staff to better serve increasingly empowered customers and employees.”