The service, called Mobil Yardim (which translates to mobile assistance) is built on LogMeIn Rescue, LogMeIns flatgship support offering. The software allows Vodafones helpdesk staff to take over a device and diagnose problems, and troubleshoot issues.
The service will be made available to consumers as well as business customers. Vodafone has rolled out suimilar services using LogMeIn Rescue in several other European and Asian markets.
“The growth in smartphones has changed how operators support their customers, while creating opportunities to differentiate their service through the customer experience,” says Seth Shaw, LogMeIns VP and GM of EMEA and Asia-Pacific. “Vodafone Turkey offers a great example of how modern mobile support tools can be used to boost customer satisfaction and enhance the customer relationships – a value add for the operator and customer alike. Their deployment of LogMeIn Rescue illustrates a commitment to the customer experience and to todays modern mobile consumer.”