The Future of Mobile

World Health Organization launches interactive COVID-19 chatbot on Viber

David Murphy

The World Health Organization (WHO) has launched an interactive multi-language COVID-19 chatbot, which is available globally on the Viber messaging app. The bot aims to combat fake news and false information that has been rapidly circulating about the virus.

To assist people who are looking for accurate health information, the chatbot is available in English, Arabic, Russian, and will soon to be translated into 20 more languages. It highlights the most commonly-asked questions and the latest news related to the pandemic.

The ‘Latest News’ section is updated in real-time from WHO's website. Other main sections include ‘Protect Yourself’, ‘Mask Usage’, ‘Travel Recommendations’ and an interactive ‘Myths’ quiz to test users’ knowledge of the virus. A ‘Donate Now’ button prompts users to support the WHO’s fight against the pandemic by donating to the COVID-19 Solidarity Response Fund.

“WHO aims to reach as many people as possible with reliable health information through innovative digital technology. Information is power and can help save lives during this pandemic,” said WHO director-general, Dr. Tedros Adhanom Ghebreyesus.

The chatbot is free and available for all Viber users globally now. Viber is also launching a sticker pack to complement and support the efforts of all health workers on the frontline with the virus, as well as to spread motivational and positive vibes throughout the world under lockdown. Everyone who downloads the pack from Viber’s Sticker Market will get instant access to the chatbot. The bot is also available here.