Comarch Launches Bill Shock Prevention Tool

Comarch has added to its network operator solutions with the launch of Comarch Bill Shock Prevention. The new product is designed to enable operators to prevent customers  experiencing bill shock, typically by inadvertently running up a sizeable bill by using data services when roaming outside of their home country.

Comarch Bill Shock Prevention has been designed using Regulation (EC) No 544/2009 of The European Parliament and of the Council of 18June, 2009, which regulates, among others, how telecommunication operators should allow users to control their roaming bills.

The solution enables the operator to set service usage limits, while end users can specify whether the limit is expressed in Megabytes, minutes or as a monetary value. When 80 per cent of the usage limit is reached, the customer is informed of this, and must confirm that they accept the continuation of the service and charging. In the case of a lack of confirmation received from the user, the service is automatically disconnected and blocked. Depending on the service and business model, the methods for interaction with the end user include SMS and email.

“We felt it was important to enhance our telecom portfolio with a solution that would control voice, data and SMS services in real-time, and work for both local and roaming services,” says Krzysztof Kwiatkowski, BSS product manager at Comarch.