Bomgar Corporation, which specialises in secure, appliance-based remote support, has released the latest version of its Bomgar Appliance app, which offers new remote support features for devices using the Apple iOS platform, including the iPhone, iPad and iPod touch. Bomgar says that version 10.5.2 of its secure support appliance makes it easier for IT organizations to deal with the influx of iOS devices within the enterprise. By automating common iPhone and iPad configuration issues, the company says, Bomgar drastically reduces the time IT and end-users spend configuring settings for email,wi-fi, VPN and more.
According to Forrester Research, almost one in three companies in N. America and Europe currently supports the iPhone, while sales for the iPad have surpassed 3.2m units. Bomgar notes that CIOs can no longer afford to ignore the time their support team is spending to help users configure these devices, whether they’re owned by the company or individuals.
Bomgar enables customers to run custom configuration profiles on their iOS devices, automating routine support tasks beyond email and calendar configuration, including configuring device security policies, VPN and wi-fi and Exchange account settings, and certificates that permit iOS users to work with a variety of systems. Running a configuration profile works like installing an app, making it simple for Bomgar administrators to give users access to secure, controlled content.
After setting up an Apple configuration profile in the free Apple iPhone Configuration Utility, which is available online from Apple Support, administrators use the login interface in Bomgar to make the profile available to their end-users. Users download and apply the content to their devices based on settings the administrator chooses, in the manner determined by the administrator. 
“Today’s employees and customers expect to be able to use their mobile device of choice to conduct business, but IT support teams don’t have time to help each individual configure their device,” says Troy Harrison, VP of product management at Bomgar. “Giving enterprises the tools to automatically and securely configure the iPhone and iPad is another step in our commitment to providing the most robust and secure remote support features for mobile devices. We’re closely evaluating the evolution of the various mobile platforms, and we’ll continue to provide customers with the most advanced remote support options possible as new devices hit the market.”
There’s a video clip with more information here.
