Advanced Health & Care (Advanced), which supplies IT management systems for the healthcare sector, has launched an Electronic Call Monitoring (ECM) solution using Near Field Communications (NFC)-enabled Samsung mobile phones. ECM enables care providers to monitor their care workers’ visits to service users’ homes via mobile phones, improving service delivery, cutting costs and providing both data security and lone worker safety.

Using the solution, care workers record each time they arrive and leave a service user’s home by touching their NFC-enabled mobile phones against an RFID tag fitted within the home. Advanced also delivers an optional lone worker safety pack which provides GPS tracking, an emergency alarm and safety zone checking.

ECM on Samsung mobile phones (which uses Advanced’s iConnect system), complements Advanced’s landline-based call monitoring solutions, StaffPlan Monitor and StaffPlan Roster. The landline call monitoring allows a care worker to dial a freephone number from the service user’s landline telephone to record their visits.
The data that is collected from iConnect and StaffPlan Monitor is fed back to Advanced’s Staffplan Roster system in real time, giving managers a holistic view of electronic timesheets so that they know exactly when staff arrive and depart from their shifts.

There are approximately 7,000 users of iConnect as part of ECM. The solution is currently available on handsets including the Tocco Icon and Quick Tap. Advanced expects to make announcements about the availability of ECM on a wider range of devices in the New Year.