Global mobile network Truphone has launched an SMS recording solution that works on all devices. The offering is designed to address a major challenge for many financial institutions that are transitioning away from BlackBerry to iOS and Android, as their SMS communications are no longer recorded. It securely and seamlessly captures and delivers text messages to a customer’s existing message archiving environment or Truphone’s secure global cloud, irrespective of a user’s location.

The solution has been implemented by a US Tier 1 investment bank across its global operations. Truphone has integrated with the bank’s existing compliance messaging repository, supplied by Actiance, to ensure continuity of compliant recording. The combined solution minimises the impact of migrating to new devices. The bank now has a secure global platform that achieves scalable compliance for recording SMS. The bank has also deployed Truphone’s Mobile Voice Recording service and is using Truphone’s shared data plans to address the increase in data usage associated with a smartphone migration of this type.

“Nine of the world’s largest investment banks already use our mobile recording solution,” said Paul Liesching, global head of financial markets at Truphone. “Historically, BlackBerry has provided SMS recording as a default native component, which does not exist in iOS or Android. Truphone are delighted to enable continuity of service when migrating to smartphones by offering our customers seamless maintenance of this vital message service.”