Virgin Media O2 has appointed Rob Orr as its Chief Operating Officer.

Orr, who has been with the telecoms company since 2015 in various positions, succeeds Gareth Turpin who left the business earlier this year.

Instead, Acting CCO Christian Hindennach will now be working with Orr to look after customer service, retail footprint and field teams areas.

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Commenting on his appointment Orr said: “I’m delighted to step into the role of Chief Operations Officer having worked at Virgin Media and now Virgin Media O2 for a number of years.

“My priority is to build on the fantastic DNA we have in this company and give our customers an incredible service – whether that’s in one of our stores, through our customer service agents or from one of our engineers visiting a home.

“We have fantastic networks and a standout team, so I want to ensure we always combine that with a great experience.”

Hindennach added: “Having joined Virgin Media O2 earlier this year, and building on my previous experience at both Sky and Unitymedia in Germany, I’m excited to shape and evolve the services that we offer consumers – whether they are thinking of joining us, have just joined us or have been with us for years.

“Virgin Media O2 has a strong history of being the biggest challenger in the market and I want to use this mentality to drive our commercial momentum and performance while also giving customers the services and experiences they want and expect from us.”