Travelers are starting to prefer chatbots over humans in the booking process: report

Smooch by Zendesk, an omnichannel conversation platform, has released State of Messaging: Travel, a report covering modern messaging technology and strategies used by travel brands to optimize customer service. The


Zendesk acquires Smooch to advance integrated messaging experiences

Zendesk, a maker of customer service and engagement products, has acquired Smooch, a platform which connects businesses and customers through a customized messaging service. Zendesk will use the new collaboration

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