M&S names ex-BT and Vodafone exec as Chief Digital and Technology Officer

Marks and Spencer (M&S) has named Rachael Higham as its new Chief Digital and Technology Officer.

Higham joins the retailer later this year from WPP where she held the position of Chief Information Officer.


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Prior to the advertising agency, she held the position of Managing Director of IT at telecoms giant BT for five years, joining from mobile provider, Vodafone, where she held the position of Head of Cloud & Infrastructure Centre of Excellence, a position she held for over two years.

Commenting on the appointment, M&S Stuart Machin said the move reflects the “importance of digital and technology to the next phase of the retailers transformation.”

He added that he is “confident” that with Higham’s leadership, M&S will “accelerate the pace of change in the business” as it reshapes M&S for growth.

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