Connectivity specialists Ericsson and Liberty Global, one of the world's largest international TV and broadband companies, have agreed to extend their partnership in Europe, strengthening the service provider's commitment to consolidate and optimised its operational fixed networks service across the continent.
Ericsson has sucessfully undertaken operations consolidation and transfer of services functions from six Liberty Global locations in Europe: the UK, Ireland, the Netherlands, Hungary, Poland and Germany. Ericsson's service delivery enables Liberty Global to improve network availability and stabilisation, ultimately enhancing the end user experience for customers.
"Our partnership with Ericsson is part of Liberty Global's strategy to continually improve the quality of our services while creating operation efficiencies throughout the region," said Jeanie York, managing director of core network planning, engineering and operations at Liberty Global. "Ericsson's leadership in managed services was an ideal fit for us as we innovate to improve the customer experience."
The new contract builds on the existing managed services contract between the two firms, covering both mobile networks and fixed field services in Poland, Hungary and Austria.
"Ericsson will maintain Liberty Global's European network operations to the highest level, ensuring that their customers will enjoy the best possible user experiences," said Peter Laurin, senior vice president and head of business area managed services at Ericsson. "Ericsson's Managed Services creates sustainable differentiation as Liberty Global evolves from a focus on network-centric operations to user experience-centric operations, using market-leading technologies in automation and artificial intelligence."